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News, views, insights and updates from Zen Systems and the wider telecoms world
16 September 2026
Learn how to configure SendGrid or Zoho as your 3CX system email provider. 3CX V20 Update 10 adds native SendGrid API support, whilst Zoho works through Custom SMTP for organisations wanting unified email management.
16 September 2026
Update 10 brings a more personal touch to every call, with per-department Music on Hold. Each department can use its own audio instead of the system-wide Music on Hold, useful for multi-company setups.
16 September 2026
3CX V20 Update 10 lets users choose which assigned DID to use for outbound calls. The system automatically routes through the correct trunk and presents the selected number as caller ID, ideal for multi-brand or…
16 September 2026
With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX. Admins can connect the PBX directly to Odoo in minutes for caller identification, instant contact lookup, automatic call and chat journaling, and…
16 September 2026
3CX V20 Update 10 gives more choice and freedom when selecting SIP trunk providers. Providers can now complete interoperability testing themselves and submit results for review, whilst community-submitted templates can…
16 September 2026
3CX Multi Company Mode allows you to host multiple companies on one 3CX system, with each operating as its own department. This guide helps you decide when shared PBX is right, and when customers need dedicated…
16 September 2026
V20 Update 10 Alpha 2 gives admins more control over IP phone firmware by allowing vendor firmware to be assigned to individual phones rather than changing firmware behaviour system-wide. The release also adds xAI Grok…
16 September 2026
The 3CX MCP Server connects AI applications like ChatGPT and Claude to 3CX, letting authorised users ask questions, analyse data and perform actions through natural language. Partners can help customers turn PBX…
16 September 2026
The 3CX AI Customer Service Agent handles routine support questions before handing over to a human. Unlike an AI Receptionist, it listens to the issue, searches your knowledge sources, and provides useful answers…
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