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News, views, insights and updates from Zen Systems and the wider telecoms world
17 September 2026
Learn how to reduce business communications costs without compromising quality. Zen Systems explores strategic approaches using 3CX Phone System to save up to 80% yearly whilst maintaining productivity and flexibility.
17 September 2026
Learn how to double your business without new hires by outsourcing operational tasks to an IT managed services provider. Discover three essential tips for maximising your IT department's productivity and building…
17 September 2026
Network communications chaos costs UK businesses billions annually. Discover how Unified Communications solutions like 3CX bring together email, messaging, VoIP, and conferencing into one platform to boost…
17 September 2026
Cloud storage is highly secure thanks to encryption and advanced security protocols. This article explains how cloud security works, encryption key management options, and the importance of monitoring tools and user…
17 September 2026
After 18+ years specialising in 3CX, Zen Systems has achieved 3CX Titanium Partner status, the highest level awarded worldwide. This recognition reflects deep platform expertise and proven delivery across…
16 September 2026
The 3CX AI Server, now available standalone in V20 Update 10, gives you a second way to run call transcription, summaries and sentiment analysis, alongside cloud APIs like Grok, Google Cloud STT and OpenAI Whisper.
16 September 2026
3CX AI Agents can do more than answer questions. With agentic tools, they use live PBX information to route callers by topic, transfer calls, and take supported actions during conversations without relying on fixed…
16 September 2026
Update 10 makes AI call summaries more useful by adding notes and action items, so teams get more than just a transcript. 3CX AI now structures summaries into three sections: what happened, important context and tasks…
16 September 2026
The 3CX Customer Service AI Agent can answer routine questions, collect information, guide callers through basic troubleshooting and hand calls to a human when needed. Decide what the AI Agent should handle, what…
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