News
News, views, insights and updates from Zen Systems and the wider telecoms world
28 October 2026
Version 5.8 of the 3CX Android app lets you manage call queues remotely, follow up abandoned calls and choose which number customers see when you ring them. The update requires 3CX V20 Update 10 and is available now on…
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28 October 2026
The new 3CX iOS app 5.8 brings live translated captions, queue management from your iPhone, abandoned call tracking and caller ID selection. Available now.
22 October 2026
Zen Systems has completed remediation for PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 across its private hosting infrastructure. Customers using managed 3CX services do not need to take action as standard…
20 October 2026
Your phone system holds your customer conversations, call recordings and a direct line to your phone bill. 3CX has published a security checklist for Version 20, and we've turned it into a plain-English guide to what…
16 October 2026
Private call transcription is coming to every Zen customer, with your calls turned into text on our own infrastructure instead of being sent to a third-party AI provider. It arrives with 3CX Version 20 Update 10.
15 October 2026
3CX can turn customer calls into written transcripts and short summaries, so delivery dates, promises and instructions are on record when your team needs them. Update 10 adds improved AI summaries and on-premise…
9 October 2026
3CX needs SIP trunks to make calls, and choosing the right provider affects call quality and reliability. Zen Systems explains how dual-carrier failover and 18 years of experience keeps business phone systems working.
17 September 2026
Disasters are inevitable and unpredictable, bringing abrupt disruption to businesses. This article explores three common disaster recovery mistakes and provides practical solutions to help organisations protect their…
17 September 2026
3CX has introduced AI Receptionist for natural, human-like call handling and AI Transcription for automatic call transcripts. Zen Systems includes both features as standard with all 3CX hosted solutions.
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